October Pension Payments
October 3, 2016
In processing the October pension and other first-of-the-month payments, an error was made on the effective date. The payments, due on the first of the month, should have been scheduled for 10/3 but were scheduled in error for 10/4. We've verified with our bank that the pension payments will post on 10/4. Because some banks are posting the payments today, a number of members will not be affected.
I regret that this error was made by our team and take responsibility. We'll be reviewing and updating our internal processes to accommodate a cross-reference of deposit dates.
If, as a result of our error, you incur late fees, returned check fees or any other vendor fees, please notify us by emailing email@example.com. We will reimburse these fees to you. If you need a letter from us because you're making a late payment to ensure continuity of any services, we will provide the letter acknowledging our error.
Again, we regret the mistake that was made and value the relationship with our members. It is always our intent to serve you at the best service level possible, and we will work to ensure this does not happen again in the future by reviewing all of our processes and practices. Your trust is very important to us.