Member Portal Frequently Asked Questions
Your Member Portal gives you online and secure access to manage your Pension Fund account(s). Below find help to common questions asked.
If you can't find your answer, feel free to reach out to our Member Relations team for further assistance by calling 866.495.7322.
Managing Online Payments
All online transactions are completed through our bank of record, Fifth Third. You can only access your Fifth Third portal by logging into the Member Portal and authenticating.
Q: Why am I being asked to select an image?
A: The first time you log in, you will be asked to choose a security image. This helps you know that you are safely logged into the Fifth Third portal. You will always authenticate and access the Fifth Third portal through your Pension Fund Member Portal.
Q: How soon can I initiate a recurring payment?
A: We will be allowing payments to be made on the 1st and 15th of the month still but the good news is you can set up a recurring payment as late as the day before and have it run the next day.
Q: I'm trying to set up a recurring contribution, why can't I see my account in the drop-down list of available accounts?
A: There could be a few reasons that you do not see your account in the drop-down list.
- The account you are wanting to set up may already have a recurring contribution set up. Currently the Fifth Third site only allows for one recurring contribution per account.
- Your account is not eligible for recurring contributions. At this time, the only accounts eligible for recurring contributions are our IRA and BAA products. All employer-sponsored accounts like the Pension Plan and TDRA 403(b)/Roth 403(b) still have to be paid through your employer.
Member Tip: Your Pension Fund Member Portal should still be open in a different tab/window. Be sure you are referring to your Member Portal to ensure you are setting up your recurring payment to the right accounts.
Q: I need to change an existing recurring payment, how do I do that?
A: You will need to delete any existing recurring payments and set up a new one.
Q: I updated my bank account information when I made a one-time payment but I don't see the update when I log in to set up or manage my recurring contributions.
A: The Fifth Third banking portals that allow one-time contributions and the ability to setup and manage recurring contributions are different. You will only have to enter your banking account information one time in each portal but then it will be saved there for future contributions.
Member Tip: Pension Fund does not have access to see or know this information. If you update your information in the Fifth Third payment portals and you want Pension Fund to have it for withdraws, it is important that you also contact Member Relations and provide them with that information.