Member Portal Frequently Asked Questions

After clicking the Get Started link/button in your Member Portal Welcome Email, follow the below steps to set up your two-factor authentication and password for the first time to gain access to your Member Portal. See example in the screenshot to the right.

This is an important step. In the drop-down, you are selecting the phone number that will be used each time you log in to the Member Portal in the future. We recommend using a mobile number if one is available.

Once you have selected the phone number you will use. Your next step is to select which method you will use to receive your security code.

Please note, if the number you selected was a landline, your only option available will be “Call Me.”

Collect the unique security code that was sent via text or call and enter the code into the box. Select “Verify” to continue.

If the code doesn’t work or you didn’t receive it, you can also select “Resend Security Code” to receive a new security code.

Once you have verified your identity using two-factor authentication, you will set up your password following the instructions on the screen.

Tip: For security purposes, we recommend storing this information in a secure place such as a password manager on your phone or other secure location. We do not recommend allowing your browser to ‘Remember Password.”

Q: How soon can I initiate a one-time contribution?

A: If you have opened a new account, you must first wait until your account is established and visible within the Member Portal. After you receive your welcome email, you can log in to request a one-time contribution through the Member Portal.

Q: Why am I being asked to select an image?

A: The first time you log in, you will be asked to choose a security image. This helps you know that you are safely logged into the Fifth Third portal. You will always authenticate and access the Fifth Third portal through your Pension Fund Member Portal.

Q: How soon can I initiate a recurring contribution?

A: We will be allowing payments to be made on the 1st and 15th of the month still but the good news is you can set up a recurring payment as late as the day before and have it run the next day.

Q: I'm trying to set up a recurring contribution, why can't I see my account in the drop-down list of available accounts?

A: There could be a few reasons that you do not see your account in the drop-down list.

1. The account you are wanting to set up may already have a recurring contribution set up. Currently the Fifth Third site only allows for one recurring contribution per account.
2. Your account is not eligible for recurring contributions. At this time, the only accounts eligible for recurring contributions are our IRA and BAA products. All employer-sponsored accounts like the Pension Plan and TDRA 403(b)/Roth 403(b) still have to be paid through your employer.

Member Tip: Your Pension Fund Member Portal should still be open in a different tab/window. Be sure you are referring to your Member Portal to ensure you are setting up your recurring contributions to the right accounts.

Q: I need to change an existing recurring contribution, how do I do that?

A: You will need to delete any existing recurring contribution and set up a new one.

Q: I updated my bank account information when I made a one-time contribution but I don't see the update when I log in to set up or manage my recurring contributions.

A: The Fifth Third banking portals that allow one-time contributions and the ability to setup and manage recurring contributions are different. You will only have to enter your banking account information one time in each portal but then it will be saved there for future contributions.

Member Tip: Pension Fund does not have access to see or know this information. If you update your information in the Fifth Third payment portals and you want Pension Fund to have it for withdraws, it is important that you also contact Member Relations and provide them with that information.