Staying Connected: A Guide to Receiving Pension Fund Emails

Email is one of the primary ways Pension Fund shares important updates — including tax statements, Member Portal enhancements, benefit information, and other timely announcements. Occasionally, emails can be filtered into spam or blocked by your email provider without you realizing it.

If you are not receiving our emails, you can try the following steps to help resolve the issue:

Start By Confirming Your Email Address on File

• The most common reason members are not receiving emails is that their email address is outdated or incorrect.
• If you have recently:
• Changed jobs
• Retired
• Switched email providers
• Or stopped using a work email

…it is possible your old email address is still listed in your Member Portal profile.

Log in to the Member Portal to confirm your preferred email address is correct. If you are unable to access the portal, our Member Relations Team can help you verify and update your contact information.

Why Emails Go to Spam (Even When They Should Not)

Modern email providers like Gmail, Outlook, and Yahoo use automated filters to protect users from unwanted messages. While helpful, these filters sometimes mistakenly flag legitimate emails as spam or route them to folders such as “junk” or “promotions.”

If you are not receiving Pension Fund emails, check:

• Your spam folder
• Your junk folder
• Gmail’s Promotions tab

If you find one of our emails there, open it and click “Not Spam” or “Mark as Safe.” This helps your email provider recognize future messages as trusted.

Add Pension Fund to Your Safe Sender List

One of the most effective ways to prevent emails from going to spam is to add our email address — pfcc1@pensionfundmail.org — to your contacts or safe sender list.

When you add a sender to your contacts, your email system is more likely to deliver messages directly to your inbox.

On most email platforms, you can search your settings for “Safe Senders” or “Contacts” to find step-by-step instructions.

This small action can make a big difference.

Check Your Communication Preferences

Another reason you may not be receiving emails is that you previously unsubscribed.

If you clicked “unsubscribe” in the past, your account may be opted out of receiving email communications.

Do not Overlook Storage Issues

Sometimes the issue is not filtering — it is storage.

If your inbox is full, your email provider may reject new messages. This can happen if:

• You have thousands of saved emails
• Your email storage is connected to photo or cloud storage
• Large attachments are taking up space

Clearing storage space may resolve the issue immediately.

You may also want to review your blocked sender list to ensure Pension Fund has not been blocked by mistake.

Staying Connected Matters

If you have worked through the steps above and are still not receiving emails from Pension Fund, our Member Relations Team can verify the email address and communication preferences we have on file.

While we are happy to confirm your account information, we may not be able to troubleshoot individual email provider settings. In some cases, delivery issues must be resolved either directly with your email provider or by updating your account to use a different email address.

Our goal is to help you stay connected in the way that works best for you, and we are here to assist you where we are able.

We use email to share important updates, including tax documents, benefit reminders, Member Portal enhancements, and educational resources. Ensuring our emails reach your inbox helps you stay informed and make the most of your benefits.